Privacy Policy
Last updated: December 5, 2024
1. Introduction
InstruSelect ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our flow meter selection tool and website.
This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our Service, you consent to the practices described in this policy.
2. Data Controller
InstruSelect is the data controller responsible for your personal data. If you have questions about how we handle your data, contact us at:
Email: privacy@instruselect.com
Contact Form: Contact Page
3. Data We Collect
3.1 Information You Provide
3.2 Information Collected Automatically
3.3 Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience. See Section 9 for detailed information about our cookie usage.
4. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on the following legal grounds:
Consent
When you create an account, subscribe to newsletters, or accept cookies
Contract Performance
To provide the Service you requested (account features, saved selections)
Legitimate Interests
To improve our Service, ensure security, and prevent fraud
Legal Obligation
When required by law or to protect legal rights
5. How We Use Your Data
We use your personal data to:
- Provide the Service: Process your meter selections, save your preferences, and enable account features
- Communicate: Respond to inquiries, send quote information, and provide customer support
- Improve the Service: Analyze usage patterns to enhance features and user experience
- Ensure Security: Detect and prevent fraud, unauthorized access, and technical issues
- Legal Compliance: Meet our legal and regulatory obligations
We do NOT: Sell your personal data to third parties, use your data for automated decision-making that significantly affects you, or share your data with manufacturers without your explicit consent.
6. Data Sharing and Third Parties
We may share your data with:
6.1 Service Providers
Third parties who assist us in operating the Service:
- Firebase (Google): Authentication and database hosting (US-based, Privacy Shield certified)
- Vercel: Website hosting (US-based)
- Analytics providers: Anonymized usage data only
6.2 When Required by Law
We may disclose data to comply with legal obligations, court orders, or government requests, or to protect our rights and safety.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change.
6.4 With Your Consent
We will only share your data with flow meter manufacturers or distributors when you explicitly request a quote or consultation.
7. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Transfers to countries with adequate data protection (as determined by the EU)
- Other legally approved transfer mechanisms
8. Data Retention
We retain your personal data only as long as necessary:
Anonymous or aggregated data that cannot identify you may be retained indefinitely for statistical purposes.
9. Cookies and Tracking Technologies
9.1 What Are Cookies?
Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and improve your experience.
9.2 Cookies We Use
9.3 Managing Cookies
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service. Most browsers allow you to:
- View what cookies are stored
- Delete specific or all cookies
- Block cookies from specific sites
- Block all third-party cookies
10. Your Rights Under GDPR
As a data subject, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your data ("right to be forgotten")
Right to Restrict Processing
Request temporary or permanent halt to processing
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or for marketing
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent
Right to Lodge Complaint
Complain to a supervisory authority (e.g., ICO in the UK)
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@instruselect.com or use our contact form. We will respond within 30 days. You may be asked to verify your identity.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication with hashed passwords
- Regular security assessments and updates
- Access controls limiting who can view personal data
- Secure hosting infrastructure with reputable providers
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
12. Children's Privacy
InstruSelect is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately, and we will delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Updating the "Last updated" date at the top of this page
- Sending an email notification (for registered users)
- Displaying a prominent notice on our website
We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Data Protection Inquiries: privacy@instruselect.com
General Contact: support@instruselect.com
Contact Form: Contact Page
For complaints, you also have the right to contact your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk.